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Returns

Cancellation of Orders & Returned Goods

If you are not totally satisfied with any products that have not been engraved or customised, you can return them within 14 working days, starting from the date after the day of delivery, for a refund or credit. It is your responsibility to return purchases in pristine condition in original boxes and packaging.

The cost of returning goods to us shall be borne by you. We recommend that you obtain proof of postage and return via a reputable courier or Royal Mail Recorded Delivery. 

Please ensure that the goods are suitably packaged to prevent damage. We reserve the right to deduct the cost of replacing these items from any refund when goods are returned to us damaged . 

Your right to return or cancel goods to us does not apply to any items that have been engraved or customised specifically for you.

Faulty Goods

If the goods are faulty, incorrect or damaged on delivery, we will meet the cost of return.
 

How do I Notify You

Please email us at sales@trophyman.co.uk to notify us of your return and explain the reason why so we can record the delivery. Alternatively, please call us on 023 8043 8888 during office hours (9am to 5.30pm Mon - Fri, 9am to 12pm Sat). 

When sending returns please address the package to: 

Trophyman Supplies Ltd

2-4 Kathleen Road

Sholing

Southampton

SO19 8EX

Please ensure your package is returned within the 14 day limit.