Cancellation of Orders & Returned Goods
If you are not totally satisfied with any products that have not been engraved or customised, you can return them within 14 working days, starting from the date after the day of delivery, for a refund or credit. It is your responsibility to return purchases in pristine condition in original boxes and packaging.
If the goods are faulty, incorrect or damaged on delivery, we will meet the cost of return.
How do I Notify You
Please email us at firstname.lastname@example.org to notify us of your return and explain the reason why so we can record the delivery. Alternatively, please call us on 023 8043 8888 during office hours (9am to 5.30pm Mon - Fri, 9am to 12pm Sat).
2-4 Kathleen Road